Due to the Covid-19 pandemic, we have been advised by all our third-party shipping carriers (UPS, USPS, DHL) that delivery delays for domestic and international orders are regularly occurring. These delays are beyond our control. Please carefully consider this information before purchasing any Overnight/Express or other economy services as we will not refund shipping charges, refund or cancel a order for late delivery caused by these carriers.
The daily cutoff time for Overnight or Expedited premium shipping options is prior to 3 pm ET. Orders received after 3 pm ET will be processed and shipped the next business day. Please be advised that UPS and DHL do not deliver on the weekends in most areas so the “next business day” for overnight/express service is Monday. Before purchasing Overnight or Expedited shipping, please review the third-party shipping carriers website (UPS.com, USPS.com, DHL.com) for delivery terms, and delivery timing.
IMPORTANT- UPS Guarantee Delivery: Suspension of Service Guarantee. Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020. Please consider that your order may be delayed and not guaranteed before purchasing overnight/express service from UPS. UPS will not refund these fees if your package arrives beyond the expected date for overnight/express service.
International Shipping Information
We do not accept returns due to Covid-19 on international orders unless the product is defective. If the product defect is mostly cosmetic and does not materially impact the full functionality of the product please forward us a screenshot of the defect to firstname.lastname@example.org and we will contact the customer after we review the picture to resolve the problem on a case-by-case basis.
Please be advised to assure guaranteed delivery and deliveries internationally within 3-6 business days choose DHL which can be selected at checkout. Delivery by USPS 1st Class International can take 10-22 business days to arrive. There is no specific guarantee delivery date when purchasing USPS 1st Class International delivery and deliveries may arrive sooner or later than the 10-22 business day range. Upgraded expedited UPS, or DHL International shipping options are available at checkout.
If you have questions or inquiries please contact us at email@example.com and fill out the requested information.