Return & Refund Policy, Shipping, International Customs and Fees

RETURN POLICY

Return requests must be submitted within 14 days from the time the item was received.  Due to the current Covid-19 outbreak we will gladly accept a return without a restocking fee if the ShowrShield is brand new, and the inner clear poly bag that protects the ShowrShield has not been opened or torn. We cannot accept a return or approve a refund if the ShowrShield has been intentionally damaged or tampered with. If the item is defective upon receipt, we reserve the right to replace the defective item at no additional cost to the customer at our option. For defective item returns, we will request pictures or screenshots of the defect area sent to info@showrshield.com. Upon review and confirmation of the defect we will approve a replacement or we will refund the customer the full cost of the defective item, plus shipping fees and applicable taxes. Please do not return the defective item unless requested. If we request that the item be returned back to our facility due to a defect, we will pay the return shipping fees. For all other returns requests not noted above, we will gladly accept the return and will extend a refund back to a customer’s account for the cost of the ShowrShield plus applicable taxes only (less a restocking fee based on the decrease in value if not returned in the original condition).  If the item(s) meets the conditions for a return please send the ShowrShield in the original shipping packaging or very similar packaging. Upon receipt we will inspect the return and contact you to advise you of the refund amount (if applicable).

Please return the item(s) by USPS 1st Class Package only. If we pay the return shipping due to manufacturer defect we will only reimburse for the rate for USPS 1st Class with tracking. Customers must send the return with “tracking” so both parties can confirm when the return arrives at our facility. Please send return to:

ShowrShield - Returns

‪13620 E. Evans Ave‬

‪Aurora, CO 80014‬, USA

REFUNDS

If a refund is approved the customer will receive refunds within 14 days from receipt of the returned product.

REPLACEMENTS

A new replacement in lieu of a refund will be shipped within 7 business days from the time we receive the item or pictures of the item to confirm the defect.  We have the right to replace the defective item rather than provide a refund, at our option. 

SHIPPING

Due to the Covid-19 pandemic, shipping delays for domestic and international  orders are occurring by all our shipping services (USPS, UPS, DHL, FEDEX).  We are unaffiliated with these entities and we rely on them to perform as advertised.  These delays are beyond our control.  Please carefully consider this information before purchasing as we will not refund or cancel a order for late delivery caused by these entities. 

International Shipping & Return Policy Information 

We do not accept returns due to Covid-19 on international orders unless the product is defective. If the product defect is mostly cosmetic and does not materially impact the full functionality of the product please forward us a screenshot of the defect to info@showrshield.com and we will contact the customer after we review the picture to resolve the problem on a case-by-case basis.  

Please be advised to assure guaranteed delivery and delivered within 3-6 business days choose DHL Express Service or UPS Express International only,  which can be selected at checkout. Delivery by USPS 1st Class International can take 10-22 business days to arrive. There is no specific guarantee delivery date when purchasing USPS 1st Class International delivery and deliveries may arrive sooner or later than the 10-22 business day range. Upgraded expedited EXPRESS USPS, UPS, or DHL International shipping options are available at checkout. 

Due to the Covid-19 pandemic, shipping delays by all our shipping services may occur. These delays are beyond our control.  Please carefully consider this information before purchasing  

Other International Shipping & Customs Fees Info

Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.We do not calculate these fees when you checkout.  

Shipping rates depend on your region and can be reviewed at checkout before placing your order. 

If a customer elects to refuse delivery of the package and return an item because they refuse to pay the additional customs fees, upon receipt of the return back to our facility we will refund the cost of the ShowrShield only (shipping fees excluded).

If you have questions or return inquiries please contact us at info@showrshield.com and fill out the requested information.